Front Office Executive
About Hotel Crowne Imperial
Hotel Crowne Imperial is a brand operating under Orchid Holdings Ltd., a leading hospitality group with a portfolio of award-winning hotel across the Asia-Pacific region. We are committed to providing our guests with exceptional service experiences and are constantly innovating to stay ahead of the curve.
Job Description:
We are seeking an experienced and motivated Front Office Executive to join our team. The ideal candidate will have a strong background in guest services, a deep understanding of the front office operation, and a proven track record of success in developing and maintaining guests relationships. The Front Office Executive will be responsible for providing exceptional service leading to utmost guest experience.
Responsibilities:
Guest Check-In and Check-Out: Welcoming guests upon arrival, assisting them with the check-in process, including verifying identification, assigning rooms, and providing necessary information about the hotel's facilities and services. Similarly, they oversee the smooth check-out process, ensuring all bills are settled and addressing any concerns the guests may have.
Reservations Management: Handling room reservations, whether they come through phone calls, emails, or online booking platforms. Ensure accuracy in reservation details, manage room availability, and communicate any special requests or preferences to the relevant departments.
Information and Assistance: Serving as a point of contact for guests, providing information about hotel services, local attractions, transportation, and dining options. Assist guests in making reservations for activities or restaurants outside the hotel.
Handling Payments: Collecting payments for room charges, additional services, and amenities. Responsible for processing payments accurately, including cash, credit cards, or other forms of payment, and issuing receipts as required.
Guest Services: Addressing guest inquiries, requests, and complaints promptly and professionally. This may involve resolving issues related to room amenities, housekeeping, maintenance, or any other concerns that guests may have during their stay.
Telephone and Email Communication: Answering phone calls, responding to emails, and handling correspondence efficiently. Maintain a polite and professional demeanor in all communications and ensure that messages are relayed to the appropriate individuals or departments.
Front Desk Operations: Maintaining the front desk area clean, organized, and presentable at all times. This includes managing the flow of guests, coordinating with other hotel staff, and handling administrative tasks such as filing, record-keeping, and preparing reports.
Safety and Security: Ensuring the safety and security of guests and their belongings by following hotel policies and procedures. This may involve monitoring surveillance cameras, handling emergencies, and reporting any suspicious activities or incidents to the relevant authorities.
Training and Development: Participating in training programs to enhance skills and knowledge related to front office operations, customer service, and hotel policies. Training new staff members and ensuring that they understand their roles and responsibilities.
Team Collaboration: Collaborating with other departments such as housekeeping, maintenance, and food and beverage to coordinate guest services effectively. Maintain open communication channels to ensure smooth inter-departmental operations and guest satisfaction.
Requirements:
Benefits:
If you are passionate about the hospitality industry and have a proven track record of success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to vacancy@crowneimperial.com or click apply to directly send your application.
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